This Refund Policy applies to purchases of subscriptions to the MH Physique App website (“Website”), “App” mobile application (“Mobile Application”) and any of their related products and services (collectively, “Services”) sold directly by the Operator. Purchases made through the Apple App Store or Google Play Store are governed by the refund policies of those platforms.
You can cancel your subscription at any time from your account settings or by contacting us. Cancellation prevents the next renewal of your subscription and stops any further charges. Cancellation does not, by itself, refund the current billing period; you keep access to the Services until the end of the period you have already paid for.
If you are not satisfied, you can request a full refund within thirty (30) days of your first subscription payment, for any reason. Just email us and we will refund that charge in full. Because the Services include a free 14-day trial, you are not charged at all until the trial ends, so this money-back guarantee applies on top of the trial.
A refund is different from a cancellation. When you cancel, you keep access until the end of the period you have already paid for. When a refund is issued, your access to the Services ends immediately, because you are being paid back for that period.
After the first 30 days, renewal payments are non-refundable, but you can cancel at any time to prevent the next charge. We will still issue a refund for a renewal payment in these circumstances:
Outside of the money-back guarantee and these circumstances, renewal payments are non-refundable. We do not offer partial refunds for unused portions of an active billing period.
Subscriptions purchased through the Apple App Store or Google Play Store are billed by, and refundable through, Apple or Google. We do not have the ability to issue refunds for those purchases directly. Please contact Apple Support or Google Play Support to request a refund on a mobile in-app purchase.
To request a refund, email support@mh-physique.app with your account email address and the transaction reference (order ID or charge ID). We aim to respond within two (2) business days. If your request is approved, the refund will be issued through the same payment method used for the original transaction; the time required for the funds to appear on your statement depends on your bank or card issuer.
If you have a billing concern, please contact us before initiating a chargeback with your bank or card issuer. We will work in good faith to resolve any legitimate billing dispute directly. Chargebacks filed without first contacting us may result in the suspension of your account pending resolution.
We reserve the right to modify this Refund Policy at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. An updated version of this Refund Policy will be effective immediately upon posting unless otherwise specified.
If you have any questions about this Refund Policy, please contact us:
Henselmans Ventures LLC
https://www.mh-physique.app
support@mh-physique.app
This document was last updated on June 29, 2026.